Frequently Asked Questions
Everything you need to know about our vintage-inspired styles and services.
How do I find the correct size for vintage-style garments?
Our sizing often follows traditional tailoring measurements rather than modern high-street vanity sizing. We recommend checking our detailed Size Guide and using a tape measure to ensure a perfect fit for our corsetry and lingerie.
What is your return policy for delicate items?
We accept returns within 30 days of delivery, provided the items are in their original condition with all tags attached. Please note that for hygiene reasons, hosiery cannot be returned once the packaging has been opened.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, and 7-14 business days for international orders. Express shipping options are available at checkout if you need your items for a specific event.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.
How should I care for my What Katie Did lingerie?
To preserve the life of your garments, we recommend hand washing in cool water with a gentle silk and wool detergent. Avoid tumble drying and always air dry your items away from direct heat.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Klarna for flexible financing.