Returns & Exchanges

At What Katie Did, we want you to feel confident in your vintage-inspired silhouette; if your order isn't a perfect fit, you can return unworn items in their original packaging within 28 days of receipt.

1

Check Eligibility

Ensure your items are unworn, unwashed, and still have all original tags and hygiene seals intact to qualify for a full refund or exchange.

2

Complete the Form

Fill out the returns form included in your original parcel, clearly indicating whether you would prefer a size exchange or a refund to your original payment method.

3

Package Securely

Place the items and the completed form back into the original shipping box or a secure mailing bag, ensuring the package is properly sealed for transit.

4

Post Your Return

Send your package back to our boutique via your preferred tracked courier service; we recommend keeping your postage receipt until your return has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing